Billing

Billing is the process of handling automated and manual financial transactions related to membership payments.

• Automated Billing
• Manual Billing
• Failed Billing
• Frequently Asked Questions
  • Billing / Financial Reports FAQs
  • Billing Providers FAQs
    • EziDebit FAQs
  • Failed Billing FAQs
  • General Billing FAQs
  • Icons and Terminology

Billing Providers FAQs

If you are unable to find the answer to your query, please Contact Our Support Team

Do I need to sign up with a specific Billing Provider to use GymMaster?

• We work with PCI compliant billing providers only, but there are a range of options to select from within most regions

Which PCI compliant Billing Providers are within my location?

• PCI Compliant Billing Providers

How to I transfer members to a new Billing Provider?

• Moving your Members to a new Billing Provider

We are transferring the business to a new bank. Do we need to inform our Billing Provider?

• Yes, you will need to contact your billing provider to update this information, as all payments collected by your Billing Provider are deposited directly into your business bank account.

How do I find out what a specific error / declined payment code means?

• View our list of Error / Decline Codes per billing provider
• If unable to find the code listed, you can search for it online or contact your billing provider directly