Billing

Billing is the process of handling automated and manual financial transactions related to membership payments.

Failed Billing

To resolve a billing failure, it is essential to first understand the underlying reason for the unsuccessful transaction

Transaction declines can occur for several reasons;

44% of declines, is insufficient funds or credit.
20% of declines is due to incorrect data entry during online signup
Suspicion of fraudulent activity (often due to large purchases or numerous transactions in a short period).
- Cardholders can resolve this by contacting their bank to confirm their identity
Other reasons include;
- Unactivated or expired cards
- Damaged card chips or strips
- Card networks not being supported by the terminal

Work through the following pages to determine why a transaction failed, and how to resolve it.