Billing

Billing is the process of handling automated and manual financial transactions related to membership payments.

• Automated Billing
• Manual Billing
• Failed Billing
  • Billing Attempt Failed
  • Resolve Failed Billing
  • Failed Billing Settings
  • View All Failed Billing
  • Error / Decline Codes
• Frequently Asked Questions

Resolve Failed Billing

Follow the recommended resolution in the Account History line item.
Some failure reasons from your billing provider will come with Error / Decline Codes.
If there’s no recommendation, or you come across a fail reason that you’re not sure about follow these steps before attempting to re-bill the member:

• Contact Your Member

  • Check the basics; confirm that there is enough money in their account, their card is still active / their bank has authority set up, they haven’t received any notifications from their bank about blocked transactions

• Contact Your Billing Provider

  • In most cases your billing provider will be able to tell you why the transaction failed, and the next steps to resolve the matter
  • Note: Some billing fail reasons come direct from the member’s bank / card issuer, so your billing provider might not be familiar with all fail reasons either

• Contact GymMaster Support

  • If all else fails, we’re happy to help you get to the bottom of why your member’s billing has failed

Next - Failed Billing Settings