Billing
Billing is the process of handling automated and manual financial transactions related to membership payments.
Failed Billing FAQs
If you are unable to find the answer to your query, please Contact Our Support Team
Which report shows me failed billing by members?
How do I find out what a specific error / declined payment code means?
- View our list of Error / Decline Codes per billing provider
- If unable to find the code listed, you can search for it online or contact your billing provider directly
Why was member able to access gym after failed payment?
- Billing processing times may vary, specifically between time the transaction was sent for processing, and when GymMaster received a report from billing processor that the same transaction was settled
- For any recurring billing transactions, it may take up to 5 working days
What do I do when member’s billing status has changed to Pending Review?
What are dishonor fees?
Can staff and / or member be automatically notified when their billing has failed?
- See Task Automation pre-created ‘Failed Integrated Billing Payment’ task
- Performer - select specific staff member, if required
- Email
- Edit email template as required
- Select to:
- Email to Member
- Email to Performer (This will send an email to notify selected staff)
- Auto Send
Next - General Billing FAQs
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