Billing

Billing is the process of handling automated and manual financial transactions related to membership payments.

Billing / Financial Reports FAQs

If you are unable to find the answer to your query, please Contact Our Support Team

Which report shows me money owed by members?

How can I view a members full billing history as a report?

How can I view which members are set to ‘Never Bill’ or ‘Billing Pending Review?

Go to your Reports > Standard Reports
Select a Current Members report
Edit report to add field Member Billing Status
Add filter, eg contains Never Bill or contains Billing Pending Review
Alternatively, use does not contain Bill Automatically to view all members with non-automatic billing settings
Run Report

Why does my Sales Report show a different amount as my Payments Report?

The sales and the payments reports are different so they will show different totals.
For example, if a member has a $100 membership charge on 1st Jan (monthly), but fails. That month’s reports will show:
- Sales $100
- Payments $0
If next month rolls around, 1st of Feb, and the catch-up payment succeeds (bills $200). That month’s report will show:
- Sales $100
- Payments $200
So any booking fees, product sales, or unpaid memberships still increase revenue but don’t move the payments until it’s collected
See the Key Performance Indicators report for a general report showing income/payments and where income is coming from

Can I run a report on upcoming expiring credit cards?

GymMaster does not store credit/debit card information (this is stored by the billing provider)
Therefore at this stage no reports can be run on card details