Member Page

Manual tasks related to members can be managed through the different tabs within each member’s page

• Accounts and Billing
• Bookings
• Communication
• Details
• Memberships
  • Member Holds
    • Settings
    • Manual Holds
    • Online Holds
      • Enable Member to Initiate Hold Online
      • Add Member Hold Online
    • Automated Holds
    • Mass Holds
  • Gift Time
  • Add Membership
• Side Menu
• Training
• Frequently Asked Questions

Add Member Hold Online

Example provided shows process for member to apply a hold on a membership / all memberships, via the Member App.
The process is the same, though visually will appear slightly different, via the Member Portal.

Navigate to Memberships on Member Portal / App

• Select Add Hold on a current membership
  

  

• Select to add hold to that membership only, or to All Active Memberships (bottom of page)
• Add Reason for adding hold
• Select Start / End Date
  • By default the end-date is inclusive, so end-date selected is the last day that the hold is active
• Select Add Hold

Note - restrictions will apply based on settings applied when setting up Manual Holds and Online Holds

Membership/s will be on hold as of start date selected
By default the end-date is inclusive, so end-date selected is the last day that the hold is active

Online Holds Complete
Next - Automated Holds