Member Page

Manual tasks related to members can be managed through the different tabs within each member’s page

• Accounts and Billing
• Bookings
• Communication
• Details
• Memberships
  • Member Holds
    • Settings
    • Manual Holds
    • Online Holds
    • Automated Holds
    • Mass Holds
  • Gift Time
  • Add Membership
• Side Menu
• Training
• Frequently Asked Questions

Member Holds

A Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member or staff.
When a member or Staff places a member / membership on hold, they typically pause their payments and access to the club for a specified period of time.
A member hold may be applied to one or all memberships held by member.

There are four hold types to be aware of;

Manual Holds- individual member hold - initiated by member or staff - applied manually by staff
Online Holds - individual member hold - initiated by member - applied manually by member via Member Portal
Automated Holds - individual member hold - initiated by GymMaster - applied automatically in response to pre-defined trigger event, such as unpaid fees
Mass Holds - bulk member hold - initiated by staff request - applied by GymMaster Support Team - requires notice in advance

Each of these hold types are covered in the following sections, after settings.

Begin - Settings