Member Page

Manual tasks related to members can be managed through the different tabs within each member’s page

• Accounts and Billing
• Bookings
• Communication
• Details
• Memberships
  • Member Holds
    • Settings
    • Manual Holds
    • Online Holds
    • Automated Holds
    • Mass Holds
  • Gift Time
  • Add Membership
• Side Menu
• Training
• Frequently Asked Questions

Member Holds

A Member Hold is a temporary suspension or freeze of a member’s membership plan, initiated by member or staff.
When a member or Staff places a member / membership on hold, they typically pause their payments and access to the club for a specified period of time.
A member hold may be applied to one or all memberships held by member.

There are four hold types to be aware of;

Manual Holds:

• Individual member hold
• Initiated by member or staff
• Applied manually by staff

Online Holds:

• Individual member hold
• Initiated by member
• Applied manually by member via Member Portal

Automated Holds:

• Individual member hold
• Initiated by GymMaster
• Applied automatically in response to pre-defined trigger event, such as unpaid fees

Mass Holds:

• Bulk member hold
• Initiated by staff
• Applied by GymMaster Support Team.
  Requires notice in advance

Each of these hold types are covered in the following sections, after settings.

Begin - Settings