Member Page
Manual tasks related to members can be managed through the different tabs within each member’s page
Frequently Asked Questions
If you are unable to find the answer to your query, please Contact Our Support Team
How can I set an alert for staff when specific member/s check in?
How do we use Bluetooth Check in?
How does member pay overdue charges in person?
How can one member pay for another?
How can money be deposited as credit into a member account?
Can we add fields to member page?
How can I change members payment day for membership?
Can we track vaccination status without a waiver?
Member Holds
Can all memberships for all members be put on hold simultaneously?
Member’s membership is on hold, but now they cannot access club or make bookings?
- The hold puts a pause on selected membership(s), preventing the use of the membership and its benefits, including access.
- If you wish you grant free access, instead of a hold, use Gifted Time instead.
Why was member billed during hold?
- During a hold new charge generation will be prevented, but existing due amount (prorata due amount) can still be billed.
- For example, if a prorata amount of membership fee accrued prior to hold starting is due within hold period, this amount will be billed on the first billing day within the hold period.
- Equally, if a prorata amount of membership fee is due for the period after hold ends, when their billing day falls prior to their scheduled hold ending, this amount will be billed on the last billing day prior to the scheduled end of the hold.
Member is on hold but shows in credit?
- The hold was probably applied retrospectively, potentially after the payment had already been made.
- Typically, no immediate action is necessary, as the credited amount will be applied to future charges.
- For more info see Member in Credit after Hold
Member is currently on hold; how were they able to access the club today?
- If the “End Hold on Member Return” option was selected when Add Manual Hold to Member, the hold will automatically terminate when the member visits the club.
Is it possible for members to place hold on selected memberships themselves?
Mass Hold - Some of my members weren’t put on hold
- GymMaster might not be able to put all your members on hold.
- If any members couldn’t be put on hold, you’ll see them counted in the Failures column of the Mass Holds list.
- View the hold, and scroll to the bottom to see a list of Fail Reason.
- These members should be reviewed, and you’ll need to decide what to do for them on a case-by-case basis.
Member Page Complete
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