Blogs

• Blogs
  • Not Started
  • In Progress
  • Complete
    • Updates
      • V1405 update, visual, member page Blog / knowledge base
    • Chats
      • Chat feature Notification
      • Configure GymMaster Chat Blog / knowledge base
      • How to Use GymMaster Chat as a Member Blog / knowledge base
      • GymMaster Chat from Staff Perspective Blog / knowledge base
    • Awards
      • Acknowledging Members Achievement with Awards Blog / knowledge base
      • Enable and Configure Awards Blog / knowledge base
    • Friends
      • Connecting with Friends via Member Portal Blog / knowledge base
      • Enable and Add Friends on Member Portal Blog / knowledge base
      • Friends Awards and LeaderBoards Blog / knowledge base

Configure GymMaster Chat

Chat is enabled via your Advanced Configuration Settings, and also requires particular staff to be assigned to chat / members in order for messages to flow between the correct people.

Follow these steps;

• Enable Chat in your Advanced Configuration > Communication settings;
• ✅ Real-time Chat
  • Required
  • Enable staff initiated one-on-one and group chats between staff-staff and staff-members
  • ✅ Member chat with club staff
    • Optional
    • Allow Members to initiate a chat with club staff
    • Only assigned staff can receive and respond to messages
    • ✅ User Administration > Options > General > Include in General Staff Group Chats with Members
      • Assign which staff are to receive Club Staff communication. Any number of Staff can be assigned
  • ✅ Member chat with assigned Personal Trainer
    • Optional
    • Allow Members to initiate a chat with their assigned Trainer
    • ✅ Member Details > Additional Details > Trainer
      • Assign trainer to members
  • ✅ Member chat with assigned Sales Representative
    • Optional
    • Allow Members to initiate a chat with their assigned Sales Rep
    • ✅ Member Details > Marketing > Sales Rep
      • Assign Sales Rep to members

Member Portal App

Members will receive all chats within their Member Portal App.
Therefore, ensure you;

• ✅ Enable and configure Member Portal App for Members
• ✅ Inform members to ‘Allow Notifications from GymMaster Member Portal App’ in general settings on their device

Also see How to Use GymMaster Chat as a Member and using GymMaster Chat from Staff Perspective to learn more about using GymMaster Chat.

If you have any further questions, please contact our Support Staff.