Report and Till

Reports are organized collections of data providing insights into your club’s performance

Standard Reports FAQs

If you are unable to find the answer to your query, please Contact Our Support Team

Your Standard Reports section gives you access to a huge array of possible reports within GymMaster.
You can filter and customize your report to narrow down the exact details required.

I can’t find / create report I need, what can I do?

We’re always looking to improve our reports to match the requirements on the ground
Contact our Support Team with any report suggestions you have
We may be able to tweak an existing report to match your requirements

Why does my Sales Report show a different amount as my Payments Report?

The sales and the payments reports are different so they will show different totals.
For example, if a member has a $100 membership charge on 1st Jan (monthly), but fails. That month’s reports will show:
- Sales $100
- Payments $0
If next month rolls around, 1st of Feb, and the catch-up payment succeeds (bills $200). That month’s report will show:
- Sales $100
- Payments $200
So any booking fees, product sales, or unpaid memberships still increase revenue but don’t move the payments until it’s collected
See the Key Performance Indicators report for a general report showing income/payments and where income is coming from

Can I run a report on upcoming expiring credit cards?

GymMaster does not store credit/debit card information (this is stored by the billing provider)
Therefore at this stage no reports can be run on card details

How do I set up my Favorite Reports