Report and Till

Reports are organized collections of data providing insights into your club’s performance

• Standard
• Staff Attendance
• Trainer Commission
• Debt Collection
• Till Take
• Key Performance Indicators
• Frequently Asked Questions
  • Standard Reports FAQs
  • Debt Collection Report FAQs

Debt Collection Reports FAQs

If you are unable to find the answer to your query, please Contact Our Support Team

How can debt be written off within GymMaster?

• To write off a member’s full debt amount, see Zero Account
• To write off a specific charge within their account;
  • Find the charge within the member’s Account History
  • Expand the charge to view full details
  • Select ‘Adjust Charge’
  • Apply credit note to this charge

Can a non-paying debtor be removed from the debt collection report?

• A debtor can removed;
• By paying the full amount owed
• Temporarily removed; you can ‘Snooze’ an overdue member, removing them from the report for selected period of time
• Write off specific charge/s within their account (view How can debt be written off within GymMaster? above)
• Write off a member’s full debt amount, see Zero Account

Why are some members missing from the Debt Collection Report, despite owing money?

• Select the ‘All Debtors’ filter to ensure a list providing details of all members who currently owe money
• Use of the ‘Failed Billing’ filter may exclude some debtors

Reports and Till Complete