Templates and Communication

Communication to your members can largely be automated while remaining individualized, by utilizing Templates.

• Templates
• Communication
  • Settings
  • Automate Template Communication
  • Bulk One-Off Communication
  • Individual One-Off Communication
    • One-Off Personal
    • Member Communication Task
• Frequently Asked Questions

Member Communication Task

When a member requires personal communication, a Task can be generated to ensure the correct staff member is aware and follows through.
These may be created by staff or generated by GymMaster.

Staff Created Member Communication Task

A staff member may respond to a need to communicate with a member, and assign this task to another staff member.
Completing this task through the Communication Tab within the member’s profile ensures a task log is maintained alongside existing communication history.
A task created here will appear under Tasks > Manual Tab for staff to view and complete.

To add a personal communication task;

• Go to Member Profile > Communication Tab
  • Select Add

    

  • Select Add Task
    

    

    • Complete task details
• Save

GymMaster Created Member Communication Task

Staff action, including communication tasks regarding members, can be generated automatically by GymMaster in response to a pre-defined trigger event.
These task types are created under Task Automation.
A task created here will appear under Tasks > Manual Tab for staff to view and complete.

Next - Frequently Asked Questions