Doors and Readers

GymMaster software combined with door access hardware form an access control system which allows automated individualized entry

• Hardware
• Manage Doors
• Door Access
• Troubleshooting
• Frequently Asked Questions

Troubleshooting

Check our short video and online guides to fix common issues you may encounter with door access.
If unable to solve the issue here, please contact our Support team

Video Mini Guides

See our YouTube Channel for mini help guides to GymMaster

Bench Testing a GateKeeper
Checking a GateKeeper for Errors
Investigating a GateKeeper Offline
Finding GateKeeper Errors in GymMaster
Test a normally OPEN / Fail secure door lock
Test a normally CLOSED / Fail secure door lock

Web Guides

Access Control Online - Access Control Trouble-Shooting Guide
Hardware Trouble Shooting Guide Online Trouble-Shooting Guide;

• GymMaster Error;

  • Can’t Detect Desktop Reader
  • Can’t Detect Reader
  • GateKeeper Offline
  • Missing USB Storage
  • No Doors Found
  • Reader Version Mismatch
  • SD Card Corrupted
  • Tailgating Cameras Offline
  • External Link

• Symptoms;

  • Door Isn’t Opening
  • Fobs Not Scanning
  • GateKeeper Power Supply
  • Check-Ins Missing from Visitors Page
  • Sentinel Desktop Wifi Offline

PDF Guide

Technical Troubleshooting PDF -

Further Questions see Frequently Asked Questions