Discount / Promo Codes

Discount / Promo codes can be a valuable tool for promoting your gym and attracting new sign-ups.
With discount codes, you can offer limited-time special offers or provide exclusive memberships to affiliated organizations. Prospective members can enter these codes in the member portal or provide them to staff to receive a discount on a new membership.
You can choose to use discount codes both in the member portal and on-site, or restrict them to on-site use only. This can be useful for implementing discounts like student discounts that require the presentation of an ID to staff.

Enable Discount Codes

To enable discount codes for bookings and/or memberships in the member portal, follow these steps:

• Go to Settings > Advanced Configuration > Member Portal Configuration > Bookings and Sign-Up
• Enable Discount Codes under;
  • Bookings - for Classes and Services
  • Sign-up - for Memberships
    

    

• Save

Add Membership Discount Code

• Go to Financial Configuration > Discount Codes
  • Select Adjust Membership Discount Codes
    • From here you can view existing and historic codes
    • Select Add Discount Code to create a new code, or use the blue edit symbol to edit an existing code

Details

Set basic details of discount code, who can use it, for what time period, and how many times

• Choose name and description for your discount code
• Choose a code to be entered by Members
  • It is recommended to use capital letters and numbers
• Redeem Limit - combined total amount of times this code can be used
  • Leave empty for unlimited usage
• Redeem Limit Per Member - total amount of times this code can be used by a single member
  • Leave empty for unlimited usage
• Set Available Discount Period if you want the code to expire after a certain time frame
  • Leave blank for no expiry time frame
• Redeemable Online allows discount to be redeemed via Member Portal
  • If the discount requires staff verification, uncheck this option
• Only Available to New Members – select whether this discount offer is available to all members or only to those signing up for the first time
• Eligible Clubs – Select clubs where this discount can be used

In example, we have created a discount code to enable new members only to receive 10% off a 3 Month Summer Membership We have limited this offer to the first 100 people who use the code SUMMER10 in the discount field during Sign Up
Each new member can only use this code once
Discount code will be active during November only

Membership Discounts

Select where the discount is applied, and what amount is discounted

• Select Membership Categories and Membership Types the discount code can be used for when purchasing
  

  

• Enable Account Credit - you can select discount to be applied as credit to members account
  • Account Credit will be applied on membership completion. Any fees that are required to be paid to complete the membership must be paid before the account credit gets applied
    

    

• Enable Signup Fee Discount - if discount applies to signup fee, select the details of the discount here
  • Options are Percentage discount, Flat Amount discount, Set Rate
    

    

• Enable Membership Price Discount - if discount applies to membership fee for the duration of the membership, select the details of the discount here.
  • Options are Percentage discount, Flat Amount discount, Set Rate
  • If discount applies to a limited time period of the membership, select these details further down at Enable Promotional Period.
    

    

• Enable Promotional Period - if discount applies to membership fee for limited duration during membership, select the details of the discount here
  • Promotional Discount Periods cannot be applied to Paid In Full membership types
    

    

Staff members can apply discount when Adding Membership to Member, when discount code exists and matches membership.

Add Booking Discount Code

*Before creating discount codes for Classes and Services, ensure they are enabled.

• Go to Settings > Advanced Configuration > Member Portal Configuration > Bookings
• Enable Discount Codes.*

Add Booking Discount Code;

• Go to Financial Configuration > Discount Codes
  • Select Adjust Booking Discount Codes
    • From here you can view existing and historic codes
    • Select Add Discount Code to create a new code, or use the blue edit symbol to edit an existing code

Details

Set basic details of discount code, who can use it, for what time period, and how many times

• Choose name and description for your discount code
• Choose a code to be entered by Members
  • It is recommended to use capital letters and numbers
• Redeem Limit - combined total amount of times this code can be used
  • Leave empty for unlimited usage
• Redeem Limit Per Member - total amount of times this code can be used by a single member
  • Leave empty for unlimited usage
• Set Available Discount Period if you want the code to expire after a certain time frame
  • Leave blank for no expiry time frame
• Redeemable Online allows discount to be redeemed via Member Portal
  • If the discount requires staff verification, uncheck this option
• Only Available on First Booking – this will limit use of discount to very first booking only
• Eligible Clubs – Select clubs where this discount can be used

In example, we have created a discount code to enable all members to receive 50% off Yoga Classes, by using the discount code YOGA50 when they make their booking.
We have no limit on how many people can use code, or how many times.
Discount code will be active during November only

Booking Discounts

• Enable Class / Service Price Discount - select to discount booking option

• Select Eligible Class / Service Categories and Classes / Services the discount code can be used for when booking
  

  

• Discount Options are Percentage discount, Flat Amount discount, Set Rate
  

  

Glossary