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GymMaster Knowledge Base

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18 Categories - 158 articles
2 articles

Getting Started

Club Opening Checklist, Resources, On-boarding Settings and initial setup guides
16 articles

Access Control

Tailgating setup, Roster configuration, Member Entry troubleshooting and security systems
6 articles

Accounting

Account History, Membership Price Adjustments, Invoicing and financial management
8 articles

Administration

Staff user setup, Membership Contracts, Forms and Waivers management
19 articles

Billing

Integrated Billing process, Provider setup, Future Billing reports and payment processing
16 articles

Bookings and Schedule

Space and Trainer booking, Booking Benefits setup, Gym booking configuration
7 articles

Communication

Member contract systems, Template Fields, Email delivery troubleshooting
7 articles

Member

Add new Members, View Member Changes, Handle overdue charges and member accounts
19 articles

Memberships and Holds

Family Memberships, Membership Cancellation, Membership Holds and subscription management
5 articles

Point of Sale and Stock

Gift Vouchers, POS system usage, POS Stations setup and inventory management
4 articles

Prospects

Lead management, enquiries, and prospect tracking.
7 articles

Reporting

Current Member reports, Debt Collection Reporting, Member Visits and analytics
5 articles

Task and Automation

Task overview, Task Type setup, Automated Tasks Verification and workflow management
4 articles

Member App

Member App setup, App customization, Login troubleshooting and mobile experience
12 articles

Member Portal

Club Notices, Portal navigation, Online Membership sales and web experience
7 articles

Feature Guides

GM Top Features, Mass Prospect Upload, Discount Codes and advanced functionality
13 articles

Integrations

ClassPass integration and third-party service connections
1 articles

Members

Browse help articles in this category.

Latest Articles

Latest Billing

Setup Automated Billing

Ensure Tax Rates are completed before continuing with billing setup. Automated billing takes the work out of collecting …

4 min read
Read article
Latest Member

Add a New Member

There are three main ways new members are added to your system; Add Member Manually Self Serve Member Registration …

2 min read
Read article
Handpicked articles we think you’ll love
Getting Started
On-boarding: Settings

Book Onboarding Sessions This guide walks you through the key settings to get …

8 min read
Getting Started
Setup Club Email Template Design

Create a branded email layout for all emails sent through GymMaster. Your Club …

2 min read
Access Control
Bluetooth to Check-In

For members to access your facility using the access control, they will need …

5 min read

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